This policy described the use of personal data on this website.
First and foremost, we take privacy seriously and do not collect or share any personal information if there is no need for it. We will use your information to respond to you, regarding the reason you contacted us. Your information is only used as necessary to fulfill your request.
Tracking of visitors:
We do not track visitors after they leave our site. Tracking pixels are not used for advertising, we also do not use remarketing advertising.
Are not being used by us. We only contact you when you reach out to us.
We use tracking code from Google Analytics on our website to measure how many visitors reach our website, where they are from, which pages they visit, which forms they use, and which tours they book with us. It is also used to measure effectiveness of our advertising via Google AdWords. This is purely statistical information and in no way linked to any personally identifiable information on our site.
Contact and question forms:
Visitor is required to enter name, email, country. For security reasons the form data is not stored on our web server, it is only sent by email to us via an encrypted connection. All email is stored at a secure external email provider. Information is only used to contact you about your enquiry. IP address is collected by our server, and may be used to check your location for fraud or spam prevention.
Visitor is required to enter name, email, country, phone number. The data is sent by email to us via an encrypted connection, all email is stored at a secure external email provider. The data on the checkout page is essential to operate our tours and we store this information temporary on our webserver as well. This information can only be accessed by the company owner. It will be removed from our web server within 1 week after your tour is confirmed. Information is only used to contact you about your booking. Phone number is required as a backup to contact you in case the email adress has spelling errors. IP address is collected by our server, and may be used to check your location for fraud or spam prevention.
We use PayPal as a secure payment provider, we do not collect credit card information on our website or email. When processing payments via our site, some of your data will be passed via a secure connection to PayPal, including information required to process or support the payment. When selecting “Contact me first” on the checkout page no data is exchanged with PayPal.
Review of our tour:
After the tour we will contact you for feedback about your tour with us, this feedback is useful to improve our services. Completing the reviews is voluntarily. We have a webform for this on a secure page. Your feedback can be shared on our website and social media, we will never use your full name to protect your privacy. You do have the option to indicate that your feedback is only used for our internal usage, we do respect your privacy.
Photos during tour:
We do not publish photos or full names of our clients on our website or social media, not everyone needs to know that you are away from home. If there is a need for it we will ask your permission first. We do ask our tour guides to be careful with social media, but we have no control of their personal social media use, please do feel free to ask them not to use this.
Information for insurance:
When you make a booking with us we will ask you by email if you want to be covered by our insurance for our tours. Having insurance is a legal requirement for a tour operator to be able to organize tours in Thailand, we comply with those requirements, it would be illegal if we organize tours without having this tour operator insurance. Our client is however not required to send this information, and is allowed to do the tour without insurance at your own risk (we do strongly recommend to have your own travel insurance). Personal information for insurance is stored on a secure external email provider and it will be shared via email with our insurance provider, currently AXA Insurance, and will not be shared with any other third party.
We take the precautions to increase security and protect your information:
Every page on this website uses an encrypted connection. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page. We use “guest checkout” functionality for our booking system to avoid the need of an account or password on our server. Strong passwords are enforced for accessing information on web server and email. All email is stored at a secure external email provider. An encrypted connection is enforced to connect to our email provider. We use a strict DMARC policy (100% reject) for all our website domains, this enforces that email can only be sent from mail servers that we specify and prevents others to send email under our name. Contact and question form data is not stored on our webserver. Software on our website and at our office is kept up to date. Only legal software is used: some is open source, some is licensed software that we pay for. We do not illegally copy software.
Removal of data:
In any case, you may contact the company owners, Mr Michiel Bosch and Ms Photjaman Reamsan, to have your data and email removed after your enquiry or tour booking. They are also the only persons who can access private data. Removal of data can be requested by replying to our previous email correspondence, by using the form below, or calling us at the telephone number below during office hours (Mon – Fri / 10:00 – 18:00 / Thailand time is GMT+7). As we dislike spam as much as you do we do not post a direct email address on our website.
Every client who makes a booking with us receives a booking confirmation which shows the mobile phone number of your tour guide and the company owner. As much as we respect your privacy, we kindly also ask to respect our privacy and only use those numbers when needed.
BKK TP Ltd Part
Chao Phya Tower, Fl. 1, Room 105
89 Soi Wat Suan Plu
Bangkok 10500, Thailand
Tel: +66 (0)2 630 6600